General terms and conditions

Article 1: Definitions

1. Nolabel, located at Minckelersstraat 10, 6211GX in Maastricht, KvK number 09205883, is referred to in these general terms and conditions as seller.
2. The seller's counterparty shall be referred to as buyer in these general terms and conditions.
3. The parties are seller and buyer together.
4. Agreement means the purchase agreement between the parties.

Article 2: Applicability of general terms and conditions

1. These conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of the seller.
2. Deviation from these terms and conditions is only possible if expressly agreed in writing by the parties.

Article 3: Payment

1. The full purchase price is always paid immediately in the online shop.

Article 4: Offers, quotations and price

1. Offers are non-binding, unless the offer states a deadline for acceptance. If the offer is not accepted within that period, the offer shall lapse.
2. Delivery times in offers are indicative and if exceeded do not entitle the buyer to dissolution or damages, unless the parties have expressly agreed otherwise in writing.
3. Offers and quotations do not automatically apply to repeat orders. The parties must agree this explicitly and in writing.
4. The price stated on offers, quotations and invoices shall consist of the purchase price including VAT due.

Article 5: Right of withdrawal

1. After receiving the order, the buyer is entitled to dissolve the agreement within 14 days without giving reasons (right of withdrawal). The period starts from the moment the (entire) order is received by the consumer.
2. There is no right of withdrawal when the products are custom-made according to his specifications.
3. The buyer may use a withdrawal form provided by the seller. The seller is obliged to make this available to the buyer immediately after the buyer's request.
4. During the reflection period, the consumer will handle the product and its packaging with care. He shall only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all delivered accessories and - if reasonably possible - in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur. 5. Purchased gift vouchers are valid for one year and cannot be returned.

Article 6: Modification of the agreement

1. If, during the execution of the agreement, it appears that for a proper execution of the assignment it is necessary to change or supplement the work to be done, the parties shall adapt the agreement accordingly in good time and in mutual consultation.
2. If the parties agree that the agreement will be amended or supplemented, this may affect the time of completion of the execution. The seller shall inform the buyer of this as soon as possible.
3. If the amendment or supplement to the Agreement has financial and/or qualitative consequences, the Seller shall inform the Buyer thereof in writing in advance.
4. If the parties have agreed on a fixed price, the seller shall also indicate to what extent the amendment or supplement to the agreement will result in this price being exceeded.
5. Notwithstanding the provisions of the third paragraph of this article, the seller cannot charge additional costs if the change or addition is due to circumstances attributable to him.

Article 7: Completion and passing of risk

1. As soon as the purchased item is received by the buyer, the risk passes from the seller to the buyer.

Article 8: Examination, complaints

1. The Buyer shall be obliged to examine the delivered goods, or have them examined, at the time of delivery, but in any event within as short a period as possible. In doing so, the Buyer shall examine whether the quality and quantity of the goods delivered are in accordance with what the parties have agreed, or at least whether the quality and quantity meet the requirements applicable to them in normal (commercial) dealings.
2. Complaints relating to damage, shortages or loss of delivered goods must be submitted in writing to the seller within 10 working days from the day of delivery of the goods by the buyer.
3. If the complaint is upheld within the specified period, the seller has the right to either repair, redeliver or abandon delivery and send the buyer a credit note for that part of the purchase price.
4. Minor and/or industry-standard deviations and differences in quality, number, size or finish cannot be held against the seller.
5. Complaints relating to a particular product do not affect other products or parts belonging to the same agreement.
6. No complaints will be accepted after the goods have been processed at the buyer's premises.

Article 9: Samples and models

1. If a sample or model has been shown or provided to the buyer, it shall be presumed to have been provided as an indication only, without the good to be delivered having to correspond to it. This is different if the parties have explicitly agreed that the good to be delivered will correspond with it.

Article 10: Delivery

1. Delivery shall be 'ex-factory/shop/warehouse'. This means that all costs shall be borne by the buyer unless the parties have agreed otherwise.
2. The Buyer shall be obliged to accept the goods at the time that the Seller delivers them or has them delivered to him, or at the time when these goods are made available to him in accordance with the agreement.
3. If the buyer refuses to take delivery or fails to provide information or instructions necessary for delivery, the seller shall be entitled to store the item at the buyer's expense and risk.
4. If the goods are delivered, the seller shall be entitled to charge any delivery costs.
5. If the seller requires data from the buyer for the execution of the agreement, the delivery time shall commence after the buyer has made such data available to the seller.
6. A delivery period stated by the seller is indicative. It is never a deadline. If the term is exceeded, the buyer must give the seller written notice of default.
7. The seller is entitled to deliver the goods in parts, unless the parties have agreed otherwise in writing or no independent value can be attributed to partial delivery. In the event of delivery in parts the seller shall be entitled to invoice these parts separately.

Article 11: Force majeure

1. If the seller cannot fulfil its obligations under the agreement, or cannot fulfil them on time or properly, due to force majeure, it shall not be liable for any damage suffered by the buyer.
2. By force majeure the parties shall in any case mean any circumstance which the seller could not take into account at the time of entering into the agreement.
and as a result of which the normal performance of the agreement cannot reasonably be required by the buyer, such as, for example, illness, war or threat of war, civil war and riots, acts of war, sabotage, terrorism, energy failure, flooding, earthquake, fire, sit-down strikes, workmen's lock-outs, changed government measures, transport difficulties, and other disruptions in the seller's business.
3. Furthermore, the parties understand force majeure to mean the circumstance that supplying companies on which the seller depends for the execution of the agreement fail to comply with their contractual obligations towards the seller, unless this is attributable to the seller.
4. If a situation as referred to above occurs as a result of which the seller cannot fulfil its obligations to the buyer, those obligations shall be suspended for as long as the seller cannot fulfil its obligations. If the situation referred to in the previous sentence has lasted 30 calendar days, the parties shall have the right to dissolve the agreement in writing in full or in part.
5. In case the force majeure continues for more than three months, the buyer has the right to dissolve the agreement with immediate effect. Dissolution can only be done by registered letter.

Article 12: Transfer of rights

1. Rights of a party under this agreement cannot be transferred without the prior written consent of the other party. This provision shall be deemed a clause with effect under property law as referred to in Article 3:83(2) of the Civil Code.

Article 13: Retention of title and right of retention

1. The goods present at the Seller's premises and delivered goods and parts shall remain the Seller's property until the Buyer has paid the entire agreed price. Until that time, the seller may invoke its retention of title and repossess the goods.
2. If the agreed amounts to be paid in advance are not paid or not paid in time, the seller shall be entitled to suspend the work until the agreed part has been paid. This shall constitute creditor default. A late delivery cannot be held against the seller in that case.
3. If goods have not yet been delivered but the agreed advance payment or price has not been paid in accordance with agreement, the seller shall have the right of retention. The goods shall then not be delivered until the buyer has paid in full and in accordance with the agreement.
4. In case of liquidation, insolvency or suspension of payment of the buyer, the obligations of the buyer shall be immediately due and payable.

Article 14: Liability

1. Any liability for damage arising from or related to the performance of an agreement shall always be limited to the amount covered in the relevant case by the liability insurance(s) taken out
paid out. This amount is increased by the amount of the excess according to the relevant policy.
2. Not excluded is the seller's liability for damage resulting from intent or deliberate recklessness on the part of the seller or its managerial subordinates.

Article 15: Duty to complain

1. The Buyer shall be obliged to immediately report complaints about the work carried out to the Seller. The complaint shall contain as detailed a description as possible of the shortcoming, so that the Seller is able to respond adequately.
2. If a complaint is justified, the seller is obliged to repair and possibly replace the good.

Article 17: Applicable law

1. This agreement between seller and buyer is exclusively governed by Dutch law. The Dutch court shall have jurisdiction.
2. The applicability of the Vienna Sales Convention is excluded.
3. If in legal proceedings one or more provisions of these general terms and conditions are deemed unreasonably onerous, the remaining provisions shall remain in full force and effect.

Article 18: Arbitration clause

1. All disputes arising between the parties concerning the interpretation of the agreement in any form whether of a factual or legal nature or resulting therefrom shall be settled by arbitration. In doing so, it does not matter whether such disputes are considered by one or both parties.
2. The arbitration board shall always have a judge as chairman. The arbitration shall take place close to the consumer's residence. The arbitrators must adjudicate according to the law.